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Center Policies

Scheduling Appointments

To schedule an appointment, please call our office Monday-Friday between 8:30 am and 4:00 pm. Our appointment staff may ask you about the nature of your visit in order to book the most appropriate appointment for you. For your convenience we also offer limited evening appointments until 6:30 pm, 2-4 evenings per week.

Canceling Appointments

If you need to cancel or reschedule your appointment, please call no later than 4:00 pm on the day prior to your appointment. If you call after 4:00 pm or do not call at all, you will be assessed a $40 no show fee. Multiple no shows may result in dismissal from the practice.

Arriving Late to an Appointment

If you arrive late to an appointment we will try to accommodate you if possible but reserve the right to cancel your appointment if you are more than 15 minutes late. If you anticipate that you will arrive late, please call us and let us know.

Payments

Co-payments are due at time of service. At your first appointment, we kindly request that new patients complete a credit card authorization form, which may be used to cover balances of charges not paid or covered by your insurance.

Emergencies

If you are experiencing a serious or life-threatening emergency, dial 911 immediately.
For patients with medical needs requiring immediate care, we typically have same-day appointments available. For urgent medical concerns outside of office hours, a midwife is on call 24 hours a day, 7 days per week, and can be reached by calling the main office number. From there, an answering service will direct your call and page the midwife.

Please do not call after hours for non-urgent needs including birth control refills.

Medical Records

You are entitled to copies of your medical records, whether for yourself or another medical provider. You will need to sign a medical records release authorization that you may fax, mail or drop off to our office. Our office will then provide a copy of your records in a timely manner. You will be assessed up to $20 for this service.

Prescriptions

Prescription refills are processed during regular business hours, Monday-Friday, 8:30 am – 4:30pm. Please allow 1-2 days for your refill to be processed. If your pharmacy or insurance requires a written authorization, please have forms faxed to our office. Written authorizations may take up to 1 week to process.

Transferring Patients

While we prefer that patients begin their care with us in the first trimester, we also know that many birthing families become aware of midwifery care and birth center birth at some point during their pregnancy. We welcome all potential transfer patients to come for a consult and tour with one of our midwives to explore their options.
Whenever possible, we suggest that patients considering transfer to CCWC do so as early as possible. All transfers <36 weeks gestation must provide complete medical records in a timely fashion. This includes copies of all labs and reports from any ultrasounds or allied provider consults (such as Maternal Fetal Medicine) that have occurred during this pregnancy. You records need to be transferred to us and reviewed before we will see you for your 1st prenatal visit.

Late transfers at >36 weeks gestation will be considered on a case-by-case basis and MUST come to their consult with previous records in hand. We will not book a prenatal appointment for a late transfers without previous medical records.

VBAC – Vaginal Birth After Cesarean

The CCWC midwives are extremely supportive of women having a Trial of Labor After Cesarean (TOLAC). We have an excellent VBAC success rate and care for many families seeking this options. Our policies on TOLAC are:

  • In order to be cleared to have a TOLAC with the CCWC midwives we must receive your records from your cesarean delivery and the operative note. This will be reviewed by our medical director in order to determine if you are a good candidate for a TOLAC.
  • At this time, the CCWC midwives do not offer TOLAC to women who have had 2 or more cesarean sections.
  • If this is your first TOLAC, you will birth at Danbury Hospital. The CCWC midwives will supervise all of your care at the hospital with consultation from our back-up physicians.
  • If you have already had 1 or more successful VBAC(s), you are eligible to birth at the center.

Pregnancy Disability Forms

Forms to apply for pregnancy disability leave are available through your human resources department. To apply for disability leave, please complete the patient sections of your forms and bring them to our office along with explicit instructions on there they are to be sent or if you intend to pick them up. You must also complete a medical records release authorizing us to release your medical information to your employer. Pregnancy disability forms cannot be completed same-day as requested. Please give a minimum of 1 week for completion.